Sean Mackenzie

Customer Service Professional | Operations Support

About

Experienced and results-driven professional with a strong background in customer service, hospitality, and retail operations. Proven ability to excel in fast-paced environments, manage time effectively, and ensure high levels of customer satisfaction through strong communication and efficient service delivery. Adept at contributing to seamless operational flow and enhancing overall business performance.

Work Experience

Waiter/Server

il Cavallino

Jan 2024 - Oct 2024

Amsterdam, North Holland, NL

Managed comprehensive dining services, ensuring exceptional customer experiences and streamlined operations in a dynamic restaurant setting.

  • Delivered exceptional customer service by accurately taking orders and promptly serving food and beverages, significantly enhancing guest satisfaction.
  • Collaborated effectively with kitchen staff to ensure smooth operational flow and timely service delivery, optimizing dining efficiency.
  • Addressed and resolved customer concerns and special requests promptly and professionally, contributing to positive customer relations.
  • Maintained a meticulously clean and organized work area, consistently upholding strict hygiene and sanitation standards across all shifts.

Cashier, Stock Associate

Marqt

Jan 2022 - Nov 2023

Amsterdam, North Holland, NL

Managed front-end transactions and inventory operations, ensuring efficient customer service and product availability in a fast-paced retail environment.

  • Provided friendly and efficient service at the checkout counter, processing all customer transactions accurately and swiftly.
  • Handled daily cash transactions with high accuracy, maintaining precise cash register balances and secure financial operations.
  • Managed inventory effectively and consistently restocked shelves to ensure optimal product availability, minimizing stock-outs for customers.
  • Assisted customers in locating specific products and provided detailed information on promotions and discounts, enhancing their shopping experience.

Education

International Baccalaureate Diploma Program

AICS (Amsterdam International Community School)

Sep 2013 - Jun 2025

Amsterdam, North Holland, NL

Languages

English , Dutch , Russian

Skills

Customer Service

  • Customer Satisfaction
  • Guest Relations
  • Problem Resolution
  • Service Delivery

Cash Handling

  • Cash Management
  • Transaction Processing
  • Register Operations
  • Financial Accuracy

Teamwork

  • Collaboration
  • Interdepartmental Coordination
  • Cross-functional Teams

Time Management

  • Prioritization
  • Efficiency Optimization
  • Task Management
  • Fast-paced Environments

Communication Skills

  • Verbal Communication
  • Active Listening
  • Interpersonal Skills
  • Customer Communication

Inventory Management

  • Stock Control
  • Shelf Replenishment
  • Product Availability

Operational Efficiency

  • Process Improvement
  • Service Optimization
  • Workflow Management

Hygiene & Sanitation

  • Food Safety
  • Cleanliness Standards
  • Workplace Organization